While it’s arguably even less exciting than growing up on Tatooine, Slack’s search function saves you the hassle of…well, actually remembering stuff. Smart filtering means you only see what’s important to you, making Slack the ultimate work hub!Ĥ) Mmm. And it’s not limited to Zendesk: Workbot can interact with many applications including JIRA, Salesforce, and more. Or, if you want to see an overview of your Zendesk activity, you can ask Workbot to send you summaries of your business data daily or on whatever timeline you choose. Thankfully, Workbot also allows you to take actions within your other apps directly from Slack! For instance, a support agent could ask: “ Show me Zendesk tickets that are status:open priority:high.” They can then command Workbot to create a new ticket from Slack by simply saying, “ Zendesk create a new ticket.” Sometimes, your workflow can feel like maneuvering an X-Wing through the Death Star. It’s as simple as telling Workbot that you’d like to schedule a command its handy drop-down menus will guide you through the rest of the process.ģ) These are the support tickets you’re looking for. For example, if you’re a sales manager who needs to check KPIs throughout the day, you can easily schedule hourly reports. With Workbot for Slack, you can easily schedule reports that are automatically delivered to you at your desired interval. If you use Slack for more serious pursuits, never fear with integration, you can make your work come to you in your preferred Slack channel. You can also easily create your own!Ģ) I am here to put you back on schedule. You can post as Darth Vader, Han Solo, or choose from thousands of other personas. Most literally, this handy Slack extension lets you send messages from fake users. Since we use Slack to communicate with our Workato colleagues, we rounded up four ways Slack turns us into workplace Jedi! 1) I am your father. May the Fourth be with you, everyone! All this Star Wars fun has us thinking: wouldn’t it be great to be a Jedi? While real-life lightsabers are probably not hitting the market anytime soon - and we’re not sure how we feel about bathrobes as a wardrobe staple - technology can make you feel like a true student of the Force.
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